How do I return an item?

Please contact customer service for more information on returning an item. Thank you.

Exchange/Return Policy:

We accept items for exchange within 365 days from when order was placed. items return for exchange must meet the following requirements.
must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
  • -without showing signs of wear or damage in any way
  • -within 365 calendar days of the date order was placed
  • -must not be a special order, custom order, or an altered item.
  • Items return must have all tags attached and include undamaged manufacture packaging.
  • -unless noted that it cannot be returned or has a different return policy time period other than that 365 days noted in that item's particular item description.

Refund/Return Policy:


Original sales receipt must accompany returns.


We accept returns for refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 30 calendar days of the delivery date (after 30 days no returns are allowed)
  • -must not be a special order or a custom order
  • -unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
  • Items return must have all tags attached and include undamaged manufacture packaging.


***If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.


Refunds are contingent upon inspection of item(s) once we receive it.


There is a no restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.


Customer is responsible for all shipping costs if seller is not at fault.


Contact Information:
info@nextlevelcouture.com
Orlando, FL
Customer Service: 800-322-1862

Return: showstopper Enterprises inc.
750 S Orange Blossom TRL
suite 266
Orlando, fl 32805